The purpose of this role is to perform and end to end process on Warranty claims received by the dealership & submission to the Principle ? Toyota Motor Corporation with minimum rejection rate & maximum accuracy.
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Claim:?Claim creation, submission & resubmission of warranty claims for all warranty jobs done in the dealership, to Aftersales Distributor Operation (ADO) - Warranty Dept. as per ADO guidelines
Rejections:?Reclaim rejected &/or cancelled claims through Aftersales Distributor Warranty.
Parts storage:?Ensure the Warranty replaced parts are stored and disposed in the dealership as per Warranty policy. And point of contact for Internal Audit inspections of the Warranty Room.
Approval request:??reate accurate Electronic Warranty Approval Request Form (EWARF) in the SAP as per ADO guidelines
Branch Self Approval (BSA):?Review and approve warranty repair as per ADO guidelines.
Claim Adjudication:?Process warrant claim (Toyota Motor Cooperation & Al-Futtaim Motors Extended Warranty) as per ADO guidelines?
