| Job Location | Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | IT Services |
| Functional Area | Not Mentioned |
Shift Timings: Rotational Shift; ready to work in 24x7 environments GENERAL?Excellent communication and conversation skills (Verbal and Written)?Responsible for resolving all technical incidents escalated by the L-1 team?Production Support: handle inquiries and resolve issues?Determine gaps in procedures/processes and come up with suggestions/recommendation for process improvement?Perform other related duties as assigned from time to timeQUALIFICATIONS?Bachelors Degree in Computer Science or equivalent (a combination of education and experience will be considered).?High interpersonal skills and communication skills both written and oral?Basic level of Arabic communication skillsTECHNICAL SKILLSThe skills listed below are representative of the knowledge and skills required.?Should have at least 3 years experience in Finacle 10x or above?Should have good Knowledge in Oracle - SQL & PL/SQL?Hands on experience in Unix/Linux Command Experience in Application Production support.?Hands on experience in proactive monitoring, troubleshooting application related problems on production, Incident Analysis & resolution, and RCA related to Application.?Hands on experience in ensuring the resolution for Production issues is accurate and within SLA.?Experience in workflow maintenance and Configuration.?Should be well versed with the ITIL concept for Incident, Problem and change management processes.BEHAVIOURAL COMPETENCIES?Friendly, approachable, and collaborative?Team spirit / Problem solving attitude / Good communication skills?Excellent relationship and stakeholder management skills across teams and upwards throughout organizations?Ability to positively influence colleagues to deliver objectivesExcellent written communications skills
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