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Field Service Technician

3.00 to 20.00 Years   Saudi Arabia   22 Oct, 2021
Job LocationSaudi Arabia
EducationCertification / diploma
SalaryNot Mentioned
IndustryElectrical Engineering; Industrial Engineering & Automation; Mechanical Engineering
Functional AreaNot Mentioned

Job Description

  • Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.
  • Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
  • Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
  • Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
  • Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
  • Identifies additional service opportunities with customer.
  • Completes training in line with skill and business requirements.
  • Maintains service vehicle and tools for cleanliness and proper operation.
  • Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

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