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Key Account Manager

4.00 to 7.00 Years   Riyadh, Saudi Arabia   20 Mar, 2023
Job LocationRiyadh, Saudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryManagement Consulting
Functional AreaNot Mentioned

Job Description

PRINCIPAL ACCOUNTABILITIES / KEY RESULT AREASCustomer service:

  • Responsible for the mobilisation, onboarding and induction of new employees˙
  • Acting as a Single Point of Contact for employees during their sponsorship and assisting with employee requests including:
  • Receiving and coordinating exit re-entry requests
  • Approving and coordinating expenses requests
  • Coordinating and overseeing Iqama application and renewal requests
  • Coordinating and overseeing medical insurance application and renewal requests
  • Receiving and coordinating procurement requests
  • Overseeing employee offboarding including supporting the calculation of employee final settlement and End of Service payments.˙
  • Act as a point of contact for Strategic Account clients by answering questions and queries on time, including processing incoming e-mail, mail and phone calls
  • Ensure that all clients receive a clear outline, plan and timeline of service activities, including relevant dependencies such as required documentation and minimal application requirements
  • Ensure that all clients are kept up to date with the status of their services and requests including if there are complications with activities along with possible resolutions
  • Administration activities:
  • Prioritize activity and administer a daily rhythm of Strategic Accounts activity
  • Support in drafting professional correspondence such as contracts, agreements, letters, and other documents as advised by the Head of Strategic Accounts
  • Support the Business Unit Head with several vital duties, including but not limited to:
  • Raising invoices request forms
  • Chasing aged debt
  • Keeping up to date with governmental changes
  • Maintain up-to-date records on client activities, requests and renewals
  • Accessing government portals
  • Ensure that all department tools are kept up to date and contain the relevant and up to date information
  • Support the Head of Strategic Accounts in preparing the relevant activity reports for the Senior Management and Executive Teams
  • Client facing activities:
  • Support the Head of Strategic Accounts to ensure the following key activities are completed to desired quality standards and to the timescales laid out in proposals and other client-facing documentation
  • Taking minute meeting notes and action points
  • Act as a point of contact in all matters relating to client concerns and needs
  • Provide progress updates when required
  • Back Office Services:
  • The renewal of all appropriate licences and registration, including but not limited to; MISA, CoC, Commercial Registration, Municipality License and Wasel
  • The management of critical government portals including but not limited to; HRSDF, GOSI, Muqeem and Qiwa
  • The issuing of employee-related documentation including but not limited to; LOIs, LOIntros, ERE Visas, Iqama cards, Residency Permits and Uniform Business Visas (UBVs)
  • The attestation of critical company and employee letters and documentation
  • Collaborative working:
  • To attend and actively participate in team and project management meetings where required
  • To support HR to prepare, process, and submit LOIs, Iqamas, visit visas, ERE visas and other legal documents to government departments
  • To support finance in preparing financial documentation such as invoices and credit notes, reconciling accounts, and chasing overdue invoices
  • To work in partnership with other Business Units and, where appropriate, make referral internals to other AEI services and products

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