Directly coordinate with line manager and execute outlined tasks and strategy.
Collaborates with sales and Marketing team to reach prospective clients
Liaising with internal departments to ensure client needs are fulfilled effectively.
Forecasts and tracks client account metrics
Makes sure clients receive requested response and services in a timely fashion.
Communicates client needs to line manager and understand their requirements.
Identifies opportunities to grow business with new and existing clients.
Attending meetings with clients to build relationships with existing accounts.
Manage the CRM accurately and provide consistent reporting to management .
Reporting to direct manager
Operates as the point of contact for assigned customers
Able to implement strategies.
Provides early recognition of potential risks with (major) business impact in the account.
When necessary escalates identified risks in time to line manager.
Identifies, develops and drives leads and opportunities as part of the Account Business Planning together with his/her account team.
Ensures the seamless handover for project execution and delivery.
Ensures the conduction of the win-loss analysis.
Identifies potential areas of growth and improvement in service delivery with existing clients
Works with line manager to prepare and finalize business proposals.
Ensures costing and billing accuracy for company services and existing clients while maintaining minimum margins.
Assists line manager in developing team KPIs, conducting regular appraisals and providing supervisory support to sales and CRM team members.
Carrying out client satisfaction surveys and reviews.
Creating an inspiring team environment with an open communication culture.
Qualifications:
Education: University degree in business administration or relevant discipline preferably from United Kingdom or other suitable education institutes.
About you:
Minimum 2 years? experience in managing complex projects/customers successfully.
More than five (5) years Account Management/Senior Sales and related management experience with a track record of successful performance (new orders), preferably in the relevant industry / market
Able to manage and motivate people successfully, preferably with experience as a manager of a team in an international environment.
Able to motivate individuals from multiple cultures and backgrounds.
Successfully deals with clients from diversified culture and backgrounds.
Qualified 360 references
Ability to assess the effect of his/her activities on other people. He/she is interested in mutual understanding.
Open minded and ease of setting up a network of relationships.
Correctly judges the importance of the formal and informal authorities and possibilities within the customer?s and our organization
