IT Technology Associate - Riyadh (Nationals only)

Job Description

Cookie information IT Technology Associate - Riyadh (Nationals only)Location: Riyadh Other locations: Primary Location Only Salary: Competitive Date: 29-Sep-2022Job descriptionRequisition ID: 1249901 Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.EY Technologysupports our technology needs through three business units:Client Technology? focuses on developing new technology for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidlyEnterprise Technology (ET)? ET supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. ET will also support our internal technology needs by focusing on a better user experience.Information Security (Info Sec)- Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems.The opportunityAs part of Enterprise Technology, the On-site Technology Support?s mission is to help our customers fulfil their purposes and contribute to building a better working world by providing a fit for purpose support service.The On-site Technology Support Specialist provides this support to customers within the country or site by performing multiple technology support activities. This professional demonstrates ability to prioritize tasks, working with multiple software and hardware technologies, in a fast-paced environment.Your key responsibilitiesFacilitate and support the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware).Facilitate and support the provisioning and deprovisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees.Assist with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents.Resolve incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies. Identify sources and trends of technical problems to prevent future occurrences.Under minimal supervision, provide after-hours service for escalated issues and tasks from the Service Desk or supervisor.Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc.) as assigned and in accordance with firm policy and EY Technology process.Assist with off-site technology support for firm sponsored functions/meetings.Assist with IT tasks related to office moves, buildouts and relocations.Work effectively as ?remote hands? for other EY Technology functions, such as Telecommunications and Hosting.Maintain a thorough understanding of EY Technology?s organization and service offerings in order to identify how best to address end user technology needs and incidents.Understand the Firm?s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnelThe role receives direct oversight from a supervisor with regular contact to assign and monitor activitiesSkills and attributes for successEffective analytical skills are required to address end-user incidents escalated from the service desk or offered by end user on walk-up issues.Decision making responsibilities are generally limited to addressing a single end-user issue; ability to be able to prioritize incidents being worked on and communicate those priorities to end users as necessary.A Bachelors degree or equivalent work experience is desirableTo qualify for the role you must haveExcellent communication, interpersonal, organizational, and time management skills.Excellent customer service attitude.Ability to liaise and work effectively with all levels of end users and IT personnel.Ability to communicate effectively with supervisor and peers.Approximately 2-4 years of experience in end user technology supportWhat working at EY offersWe offer a competitive remuneration package where you?ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:Support, coaching and feedback from some of the most engaging colleagues aroundOpportunities to develop new skills and progress your careerThe freedom and flexibility to handle your role in a way that?s right for youEY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.Build your legacy with us.Apply now.EY, an equal employment opportunity employer (Females/Minorities/Protected Veterans/Disabled), values the diversity of our workforce and the knowledge of our people.Provider Description Enabled SAP as service provider route is used for session stickiness careerSiteCompanyId is used to send the request to the correct data centre JSESSIONID is placed on the visitors device during the session so the server can identify the visitor* Load balancer cookie (actual cookie name may vary) prevents a visitor from bouncing from one instance to anotherProvider Description Enabled AddThisGoogle Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic.Google Tag Manager Google Tag Manager is a tag management system for conversion tracking, site analytics, remarketing and more.

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