| Job Location | Riyadh, Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Financial Services |
| Functional Area | Not Mentioned |
Establish policies and procedures related to application supportManage a team that will respond to support/service requests for application supportClient DetailsOur client is a boutique financial services firm based in Riyadh.DescriptionThe Application Support Manager will be responsible for:Establishing policies and procedures related to application supportHandling tickets for application supportConfirming support SLAs with end-users and managementCreating handbooks and guidelines for support services associated with each applicationApplication releases and change requestsApplication patch implementation, backup and roll-back plansBCP & backup restoration testing for applicationsTicket analysis to improve application stability/efficiencyPeriodic management reportingProfileThe successful candidate will be/have:A Bachelors degree in Computer Science or related fields of study5+ years of experience in application/technology supportIdeally worked in banking/financial services industry previouslyExperience working with Relational Database Management System (RDBMS), preferably OracleA native Arabic speakerA natural problem solverStrong communication skillsJob OfferThe salary on offer for this role will be between SAR 20,000-25,000 plus benefits
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