Under the supervision of the Assistant Fire Chief, the Emergency Services Dispatch Lead is responsible for the communications center while on duty and will function primarily as a call-taker telecommunicator by receiving, recording, and effectively managing requests for Fire and Emergency Services responses. Dispatches emergency personnel to situations requiring critical response. Reads posted orders to ascertain personnel requirements and notifies personnel of work assignments and changes in instructions by telephone or radio. Posts assignment information on dispatch board. May issue regular and special equipment to emergency personnel. May contact emergency personnel to verify assignment locations.
Responsibilities
Leads the Emergency Services Dispatcher Team
Responsible for receiving, recording, and effectively managing requests for Fire and Emergency Services responses.
Dispatches emergency personnel to situations requiring critical response.
Reads posted orders to ascertain personnel requirements and notifies personnel of work
assignments and changes in instructions by telephone or radio.
Posts assignment information on dispatch board.
May issue regular and special equipment to emergency personnel.
May contact emergency personnel to verify assignment locations.
Qualifications
Education/Experience Requirements
Minimum Qualifications: Education/Certifications: One-year related experience may be substituted for
one year of education, if degree is required.
High school diploma or equivalent required. Must provide a copy of the diploma.
International Fire Service Accreditation Congress (IFSAC) or Proboard Hazardous Materials Awareness certification
International Fire Service Accreditation Congress (IFSAC) or Preboard Telecommunicator II certification
Experience:
Minimum two (2) years? experience as a Fire Department Emergency Service Dispatcher
Skills
Ability to communicate clearly on the radio and telephone.
Ability to record, transmit, and report information accurately.
Must be able to read, write and speak English fluently.
Working Conditions:
Light work. Exerting up to 10 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Sedentary work involves sitting most of the time. The job is rated for light work. Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices. Must comply with all Fire and Safety Regulations and post policies.
We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.
Education/Experience Requirements
Minimum Qualifications: Education/Certifications: One-year related experience may be substituted for
one year of education, if degree is required.
High school diploma or equivalent required. Must provide a copy of the diploma.
International Fire Service Accreditation Congress (IFSAC) or Proboard Hazardous Materials Awareness certification
International Fire Service Accreditation Congress (IFSAC) or Preboard Telecommunicator II certification
Experience:
Minimum two (2) years? experience as a Fire Department Emergency Service Dispatcher
Skills
Ability to communicate clearly on the radio and telephone.
Ability to record, transmit, and report information accurately.
Must be able to read, write and speak English fluently.
Working Conditions:
Light work. Exerting up to 10 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Sedentary work involves sitting most of the time. The job is rated for light work. Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices. Must comply with all Fire and Safety Regulations and post policies.
We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.
Leads the Emergency Services Dispatcher Team
Responsible for receiving, recording, and effectively managing requests for Fire and Emergency Services responses.
Dispatches emergency personnel to situations requiring critical response.
Reads posted orders to ascertain personnel requirements and notifies personnel of work
assignments and changes in instructions by telephone or radio.
Posts assignment information on dispatch board.
May issue regular and special equipment to emergency personnel.
May contact emergency personnel to verify assignment locations.
