Director of Housekeeping

Job Description

Four Seasons Hotels and Resorts has been recognized by FORTUNE Magazine?s 100 Best Companies to Work for, every year since the survey began in 1998.In the words of Isadore Sharp, Founder and Chairman of Four Seasons Hotels and Resorts:?The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It?s the Golden Rule ? the simple idea that if you treat people well, the way you would like to be treated, they will do the same.? This philosophy is the cornerstone of the Four Seasons culture, truly making Four Seasons the best company to work for.Join our Team

• Work on a team that is built on mutual respect, collaboration, and excellent service.
• Four Seasons provides employees with the same level of care that we expect to be shared with our guests.
• Four Seasons have been ranked in FORTUNE Magazines 100 best companies to work for.

Four Seasons Doha Serviced Apartments at The Pearl Qatar:-?The upcoming project will include 161 fully-furnished apartments, perfect for both short and long-term stays, as well as 84 Private Residences, set along a private beach surrounded by lush gardens. Guests and residents alike will enjoy a full range of state-of-the-art amenities, including a signature restaurant by Michelin-starred chef, Jo‰l Robuchon.Our Team:- ??Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and passion.Who We Look For: We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.-Are you excited about delivering the best Room experience to our guests? This position may be the perfect fit for you! The Director of Housekeeping ensures that our guest accommodation and all areas front and back of the house are maintained in a spotless condition at all times. Lead a dynamic team and control the activities of the Housekeeping Department assuring that our Guest Rooms, Public Areas and Employee Areas meet the highest standards of cleanliness. Direct the efforts of the Laundry/Valet Department.??

• Manages the staff of the Housekeeping Department. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. Ensures communications and follow-up on any problems, guest requests or special requirements.
• Establishes detailed cleaning and preventive maintenance programs to ensure the appearance and life of all furniture, fixtures and equipment. Sets and maintains high standards of cleanliness. Assigns staff to complete the needed activities for the day. Monitors staff?s activities to assure that standards are being met, the staff is being supported and guest needs are being met. Inspects all areas of responsibility daily. Works directly with outside contracted companies to assure quality and timeliness of work.
• Resolves guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, and accommodating special requests whenever possible. Responds to all guest requests in an accurate and timely manner. Coordinates the housekeeping needs of any Condominium or Co-op owners. Interaction with guests will be in person and by phone.
• Assures the financial goals of the department are being met. Monitors and controls labour expenses and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services. Establishes and maintains accurate inventory records. Participates in periodic Linen, Uniform and Supplies Inventories. Recommends appropriate actions passed on results of the inventory. Assures that equipment is properly maintained. Prepares annual budget for labour and operating expense. Proposes items to be included in the annual Capital Plan.
• Assures effective operation of the Laundry/Valet Department. Assists the department when needed.
• Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees. Responds swiftly and effectively in any hotel emergency or safety situation.
• Complies with Four Seasons? Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

Preferred Qualifications and Skills

• Proven work experience as Director of Housekeeping
• Understanding all hotel management best practices and relevant laws
• Hands-on experience with Hotel Management software
• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Leadership skills along with the ability to motivate a team into high performance
• Ability to work flexible hours
• Strong sense of responsibility and a professional presentation
• The ideal candidate will have an outgoing personality and a can-do approach to any task!
• Requires reading, writing and oral proficiency in the English language
• Degree & Diploma in the Hotel Management

Our Offering:-?

• Opportunities to build a successful career with global potential ??
• Excellent Training and Development opportunities
• Employee Recognition Programs?
• Complimentary nights at FS Hotels Worldwide
• Paid annual home leave tickets??
• Complimentary meals in employee restaurants??
• Free transportation to work??
• Medical coverage?

?Work Authorization:-??The Hotel will apply for the work authorization for a successful candidate.?Learn more about employment with Four Seasons:-??You could also learn more about employment with Four Seasons via the following channels:??https://www.facebook.com/FourSeasonsJobs??https://www.linkedin.com/company/four-seasons-hotels-and-resorts??http://jobs.fourseasons.com??https://twitter.com/FourSeasonsJobs

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