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Customer Care Executive - Call Center
1.00 to 5.00 Years
Qatar
26 Nov, 2020
SNOONU
3 Jobs Openings
Job Location
Qatar
Education
Not Mentioned
Salary
$1,500 - $2,000
Industry
Call Centers & Customer Care Outsourcing
Functional Area
Not Mentioned
Job Description
Answer the customers Inquiries (Calls & Live Chat).
Solving the customer complaints.
Escalating the complaints to the manager
Replying the emails from the customers through info email.
Checking the address for the customers.
Communicating with Operations team to solve customer?s complaints.
Giving the customer sessions on how to place orders on the application.
Updating tickets for each single call & chat received.
Updating missing items charges on the system.
Following up the orders (Payment & Received & Ready. Etc) with the restaurants.
Passing the complaints from the customers to restaurants.
Updating the cancellation sheet with refunds and bad order cases.
Coordinating with the other departments to maintain Snoonu reputation with proper answers to customers (Sales team, Marketing, OPTs... etc.)
Handling Delivered By Partner Orders Issues.
Escalate Major issues to the Manager,
Any other tasks assigned by Customer Service Manager.
Responsible for Online Customer Application.
Keyskills :
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