Restaurant Supervisor

Job Description

?????????????????Supervise and participate in kitchen and dining activities (if necessary).?????????????????Maintain and ensure compliance to establish food quality preparation, service, sanitation and safety procedures.?????????????????Recommend measures for improving work procedures and work performance to increase service quality and enhance job efficiency.?????????????????Knowledgeable and be able to describe them appropriately to guests.?????????????????Being articulate, professional, polite and alert in answering phone calls/inquiries.?????????????????To ensure that foods/order to deliver are correct as exactly as ordered with the attachment of receipt in a timely manner by taking orders correctly.?????????????????Enter orders into our point-of-sale systems which relay orders to the kitchen and bar.?????????????????Prepare all paper works/reports on a daily basis.?????????????????Handle and monitor petty cash expenses ? make a request if necessary.?1.??????????????Cleanliness and Orderliness?????????????????Maintain clean service areas.?????????????????To ensure that trash bin must be cleaned and taking out regularly.?????????????????To ensure that washroom is complete with tissue paper/hand towel and liquid soap.?????????????????To ensure that glass walls and glass doors are clean.?????????????????To maintain cleanliness of counter/cashier.2.??????????????Customer Focus?????????????????Be friendly, smiley, sociable and welcoming to your customers, to create a great atmosphere ? open the door upon entering of the customer.?????????????????Greet customers in a pleasing manner immediately ? make them feel comfortable.?????????????????Handling/delivery menus in a courteous manner and assist???the customer to a vacant table.?????????????????Offer suggestions by using suggestive selling techniques (daily specials, cocktails, appetizers, entrees, desserts, and after dinner beverages).?????????????????Remain calm, patient and polite, if receiving customer feedback and resolving guest?s complaints.?????????????????Be helpful and go out of your way to help our customers - monitor and observe guests dining experience. Ensure guests are satisfied with the food and service.?????????????????Respond promptly and courteously to any requests - ensure that everything is going well.?????????????????Thank guests for their visit and invite them to return.?3.??????????????Cashier?????????????????Prepare final bill, present check to guest, accept payment, process credit card charges or make a change (if applicable).4.??????????????Honesty and Integrity?????????????????Handles money properly?????????????????Before?handling the?change to the customer ? double check the receipt (amount/the?list of orders/prices)?????????????????Proper handover of?cash ? no?shortages?and?overages?????????????????To?ensure balance cash from order system?5.??????????????Teamwork?????????????????Always be a good team player and a leader?????????????????Build and maintain good relationships with all team members?????????????????Work together with the team to ensure that the restaurant best it can be - be ready and willing to assist fellow colleagues as situations arise and be ready and willing to assist colleagues with clearing and resetting tables.?????????????????Be willing to take on jobs to balance the team workload - be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the Branch Manager or immediate assistant.?????????????????Others?????????????????Report all equipment problems and restaurant maintenance issues to the Branch Manager/Assistant Branch Manager to arrange a schedule for repairs.?

Keyskills :