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Guest Relations Officer -Omani National Female candidates

1.00 to 10.00 Years   Muscat, Oman   30 Nov, 2022
Job LocationMuscat, Oman
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustrySports & Outdoor Activities
Functional AreaNot Mentioned

Job Description

Duties:

  • Follow up with the operations team to make sure the boat/car are clean and ready to use at least 30 minutes before the intended trip.
  • Greet guests as they arrive, makes a great first impression, and helps them with all the tour information and related tours and local area information.
  • When required, to accompany guests on sea or land tours and provide assistance and communicate and manage guests expectations.
  • Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.
  • Provide outstanding services and ensure guest satisfaction.
  • Act as a spokesperson for the organization at Muscat Bay beach.
  • Respond to bookings and pricing inquiries, and supply information and quotes.
  • Respond to guests questions about bookings, amendments, and cancellations.
  • Follow up with guests after the trip to increase the number of positive feedbacks and ensure and concerns are eliminated from future bookings.
  • Any other related duties that may arise.

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