| Job Location | Muscat, Oman |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Recruitment & Employee Placement Agency |
| Functional Area | Not Mentioned |
Key Objectives ? To implement and manage quality, cost-effective E-Channels solutions for ATM functions in line with the needs of the of the Bank-non banked customers? Driving ATM functions development to ensure achievement business strategy of utilizing superior technology to enhance service delivery. Principal Responsibilities? Manage Echannels ATM application & projects with the coordination of Business and IT Units to facilitate a smooth rollout. ? Assist in providing strategic direction and justification for the development of Channels systems to ensure the development of best-in-class platforms.? Plan for the increase in capacity requirement by existing and new bank systems and any additional requirements in the overall technology change to avoid any future development impact in ATM/CDM/FFM/MFK/POS.? Prepare RS/BRD/RFP for any required projects.? Prepare and execute UAT test cases with lease with PMO and IT Department. ? Work with I.T. team to ensure all systems are up and running and that delivery happens within ?Turn Around Time?.? Ensure logs and reports are checked at regular intervals to ensure that there are no failed/missed transactions or breach in security policy and processes and accesses.? Prepare and publish internal and external MIS on frequencies agreed by line manager and department head.? Prepare, consolidate and update Channel Operation MIS on daily basis in order to publish MIS to management on periodical basis.? Ensure processes are in place for quality service delivery and proper security of Channels.? Ensure to service customers around the clock with their queries on Bank channels.? Prepare Process and procedure on launch of each product by lease with Quality assurance team.? Ensure consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and policy. ? Review the SLA uptime/downtime , find the gaps and recommend the resolution.
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