Manage and achieve the service center financial targets, take necessary actions for improvement.
Manage day to day operational duties, ensure of quality jobs and standard levels as well.
Identify business opportunities for improvement and customer satisfaction and retention as well.
Manage customers complains with effective solutions and ensure of cascading down customer concept to all subordinates.
Utilize the workshops bays effectively and labor working hours to increase work productivity and ensure of giving customers quick and good services.
Ensure optimum stock of all spare parts to fast service repairs upon to inquiry.
Identify training needs, coordinate with L&D for action plans implementations, monitor on job floor practice improvement safety and security procedures, ISO standards and principals companies guideline.
Ensure operating equipment?s at high level of performance, time line for calibration and preventive maintenance schedule in accordance with concerned managers.
Work closely with marketing departments for implementing promotional campaigns, identify relevant ROI for further actions.
Specific knowlegde & Skills:-
Good knowledge in Automobile Service process and procedures. Strong analytical skills.
Establishing and Maintaining Interpersonal Relationships.
Leadership and Management.
Bilingual.
Team work and co-operation.
Qualification & Experience Levels :-Education:
Bachelor degree, Diploma in mechanical engineering.
Experience:
Minimum 5 years in successful motor service brand.
