Listen carefully to customer complain, check the customer vehicle, record and complete all information withsignatures in check- in sheet as per customer request
Explain repair estimated costs, repair process and delivery time with comprehensive information related to customer questions.
Follow up customer vehicle repair status with job controller and ensure of completing repair works as per quality operation standards confirmed by quality controller.
Inform customer about any additional work and obtain his approval if any needed.
Contact customer to inform about completing the repair work and vehicle readiness for receipt.
Ensure of satisfying the customer by doing required repairs on time and within good quality of work.
Receive and process the vehicles which need ordinary service, ensure of accomplished jobs with technical staff before delivery.
Check and make sure that reception area is clean organize and all facilities (newspaper, coffee machine, PC. etc.)
Available and working properly at the beginning of his shift on daily basis.
Prepare all daily reports required related to repairs orders.
