Sales And Customer Service Agent

2.00 to 10.00 Years Kuwait 16 Feb, 2021

Job Location	Kuwait
Education	Not Mentioned
Salary	Not Mentioned
Industry	Automotive Repair, Spare Parts, & Support Services; Industrial Engineering & Automation; Automotive Dealership & Distributor
Functional Area	Not Mentioned

Providing first level contact and convey resolutions to customer/ employees issues
Make Questions , Understand Technical Reports , follow up with clients needs
Tracking, routing and redirecting problems to correct resources
Update customer data and produce activity reports
Follow up with customers, provide feedback and see problems through to resolution
Utilize excellent customer service skills and exceed customers? expectations
Preserve and grow your knowledge of help desk procedures, products and services
Monitors or reviews calls or other correspondence between representatives and customers.
Ensures that representatives are informed about changes to company products and services.
Make Questions , Understand Technical Reports , follow up with clients needs
Monitor payment , Handle Petty Cash activities and work towards customer and clients satisfactions
understand the process of creating job cards , solving issues and understanding client and organization needs
Collects data and prepares reports on customer complaints and inquiries.
Prepares monthly reports summarizing the assigned customer service teams performance.
Prepares knowledge-based documents such as summaries and responses to frequently asked questions.
Identifies opportunities to update or improve customer service procedures and makes recommendations
Assists with budget preparation for the Customer Service department.
Performs other related duties as assigned.

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