Release Officer - IT - Kuwait

Job Description

About: A Release Officer will work with different teams to implement, enforce, and improve release processes for our development, test, and production environments. This person works closely with management and individual contributors to improve software engineering processes and implement best practices associated with continuously building, deploying, and updating software and environments.Release Officer responsibilities also include building, managing, and communicating a Release Schedule - a coordinated view of all releases. This person works with Program Management to identify and manage dependencies between releases and ensure that all releases are scheduled to avoid conflicts and excessive demands on resources.Role Requirements:Bachelors degree in Computer Science or related field5-7 years of previous release and/or project management experience, (Solid understanding of project management principles preferred)4-6 years of experience in information systems operations environment in systems analysis or developmentExperience in information systems, operations environment, systems analysis or developmentExperience in release management, change management, software development and documentationsFormal training in project management practices, devops and agile methodologiesAbility to coordinate cross-functional work teams toward task completionWritten and verbal communication skills are a mustGeneral PC knowledge including Microsoft Office knowledgeKnowledge of ITIL standards and best practices.Role Responsibilities:Release Planning (20%)Facilitates release planning meetings with key stakeholders to identify proper sequencing of release packages.Ensures that issues and risks are identified, understood, and dealt with in a manner that mitigates risk to scope and scheduleDocuments the release recommendation for each release and/or change to production. Includes release scope, schedule, deliverables, and roll back plan.Reviews release recommendation with key stakeholders.Documents and communicates all changes for a release in release notes which are published to both the internal team and the client.Attends change management such as CABs and deployment planning meetings to collect data and information pertaining to the releaseRelease Management (40%)Pursues IT and Project compliance with release acceptance criteria.Provides outage information and fills out service level agreement blackout request.Coordinates and schedules key change to production activities. This includes the tracking of all elements with team leads as the project moves through testing regions into production. Accommodates a flexible schedule as most releases occur outside of regular business hours.Supports release execution by monitoring of each phase of the release. Validates the release as it progresses thru various release gates and test phases, alerts appropriate stakeholders of any errors or issues that need to be addressed.Provides release coordination and communication during and after deployment.Creates requests for change (RFC to production) and obtains appropriate approvals.Facilitates emergency releases from production incident identification to incident closure after release.Verifies capture of customer acceptance/signoff on deliverables.Release Standards and Processes (25%)Identifies opportunities to make tactical improvements to the release management process.Maintains documentation of all processes.Collects feedback from the users of release management standards and identifies the need to modify or retire a standard based on the feedback.Integrates the release process with other IT processes including ITSM and Waterfall/Agile processes.Works closely with Change and Configuration Management team of the ITSM Unit to stay current on all change, configuration and internal controls standards and processes.Te

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