Manager e-Commerce

Job Description

Employment: Full Time VAC7946 - Manager eCommerceThe Company:Ooredoo is an organization on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and its a team that you can be part of.Ooredoos future is bright, and you can be part of our ongoing success.The Role:Develop and carry out the strategic online marketing plans for companies and organizations that do business on the Web. As such, the need to stay current with the online marketing environment and adapt their strategy to best serve the interests of their organization and to keep pace with the competition in their field.Optimizing the look and feel and content to ensure both search engine visibility and favorable user experience and maintaining the e-Commerce platform and easing the customer purchase journey.Driving online sales by setting up marketing plan and communication plan. Execute campaigns for new product launches and creative campaigns.Heavily involved with Ooredoo website, particularly advertising and content elements. In addition to collaborating with content developers, businesses and customers. They generally oversee ecommerce platform and Social media platform shops or 3 rd party application shopsProvide new developments in the e-marketing world to maximize search engine traffic and the effect of the companys targeted ad buys. In addition to the development of Progressive Web Applications to serve specific promotions while integrated with Digital Marketing campaign to drive conversion.Owning the Social media shop catalogue of products and services and manages the API integration and changes within social media shops whilst maintaining a high standard fulfilment process and end to end journey implication.Key Accountabilities and Activities:Responsible for determining the format and features of the website in order to maximize clarity and ease of navigation for customers. They will liaise with the Web designers to develop and alter the website as needed.Work closely with team to optimize the look and feel and content to ensure both search engine visibility and favorable user experience.Maintain the eCommerce Platform and suggest the enhancements required to ease up the customer purchase journeyDirect ownership of the eCommerce platform fulfilling both B2B and B2C businessesWork to improve the API catalogue availability to automate and reduce human interaction within the eCommerce platform fulfilment journeyManage the delivery courier integration and performanceDrive changes on weekly, monthly and quarterly bases with Prepaid, Postpaid and Digital Services teams in B2B and B2C segmentImplement Multistore front eCommerce platform to serve Smart shops and eShop front endsKeep abreast of new developments in the e-marketing world. They will also research the companys core demographics and how to best reach them, in order to maximize search engine traffic and the effect of the companys targeted ad buys.Innovation in introducing new payment methods using global standardsDevelopment of Progressive Web Applications to serve specific promotions while integrated with Digital Marketing campaign to drive conversionImplement remarketing and retargeting capabilities with Facebook Pixel and Google remarketing featuresDevelop 3 rd Party application integration API to serve customers in local and international 3 rd party applications Owns Social media shop catalogue of products and services such as (Facebook Shop, Instagram Shopping, Whatsapp Shop, Snapchat Shop)Manages the API integration and changes within social media shopsMaintain high standard fulfilment process and end to end journey implicationEnable Agent assisted sales via social media direct messaging integration Meeting internal customer expectations by recommending changes to product or services and websites.Administering and supervising web merchandising team to accomplish the company target.Developing strategies to make recommendations for best investment tactics for each department.Providing support for strategy development and sales performances.Stay on top of developments in online marketing, identify new online marketing opportunities and trendsAbility to read and understand Facebook Ads performance and Google Ads performance and recommend switching budget between campaigns for more effective salesRecommend best offers that suites Kuwait digitally powered customers to have best offers online Track, evaluate and report on all marketing initiatives with the goal of growing the number visits, improving conversion rates, increasing average order value and optimizing spend efficiency.Forecast the sales on monthly basisOwns the Forecast of devices and SIMs to reduce stock related problemsCost of delivery optimization model with delivery courierManage eCommerce related complaints and improve performance REQUIREMENTS: Qualifications:Bachelors Degree in information technology or Relevant FieldRequired 6-8 years of experience based on progression ladder in a similar environment (Telecom Industry)4+ years experience in Online Channels4+ years experience in e-Commerce Platform and Management4+ years of experience in implementing Social Media Shop capabilitiesManaging peopleAttribution and tagging experience in telecom online industryInterpersonal/collaboration skillsCommunication skills (including ability to communicate effectively in verbal and written communication; understand and follow written and oral instructions)Time management skillsProblem solving skills (including ability to handle stressful situations in a professional manner)Quality of work skillsInformation technology skillsGreat Presentation SkillsAdvance Documentation Skills Demonstrated knowledge in the following required:Excellent communication and writing skills, including spelling, grammar, punctuation as well as composition, editing and proofingAdept at social media platforms and online content management systemsProficiency in website design and website maintenance, both on a daily level and for larger website-related projectsUnderstanding of HTML, CSS etc., as neededExpertise in design, graphics and layout related to websitesPossess web writing and design skillsExperience generating non-text content such as photographs for the webProficiency in e-Commerce Platform (Nop Commerce) is a mustHaving worked with Google Marketing is a mustHaving worked with Facebook Pixels and Marketing API is a mustAdvanced knowledge in Digital MarketingExpert level knowledge required in Digital Funnels, and Digital Acquisition.

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About Company

We are a leading international communications company delivering mobile, fixed, broadband internet, and corporate managed services tailored to the needs of consumers and businesses across markets in the Middle East, North Africa and Southeast Asia. As a community-focused company, we are guided by our vision of enriching peoples lives and our belief that we can stimulate human growth by leveraging communications to help people achieve their full potential.

Formerly known as Qtel Group, we have a customer base of 92.9 million and reported revenues of USD 9.3 billion in 2012.