Customer Service Coordinator

Job Description

Jotun?s story in the Middle East, India and Africa (MEIA) region began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Care, Loyalty, Respect and Boldness.Jotun U.A.E. Ltd. (LLC), established in 1974, is one of the key markets within the MEIA region. Jotun?s business in the countries of Bahrain and Kuwait are also part of Jotun U.A.E. Ltd. and function as its branches. With a production facility, 3 warehouses and more than 400 employees, we aim to further strengthen Jotun?s position in the region through ambitious market growth plans that focus on innovation, efficiency and profitability.As a Customer Service Coordinator, you will be in charge of processing customer orders by entering in the system to ensure orders and invoices are processed in an accurate and efficient manner resulting in the best service possible to the customer.This position is based in Kuwait and will report to the Logistics and Customer Service Manager.JOB DESCRIPTIONResponsibilities:

• Process and verify the accuracy of orders from customers in a timely and efficient manner to ensure that Jotun?s on time delivery performance objective is achieved.
• Receive and enter orders for collection or delivery and make sure that proper control of documents flow is achieved.
• Follow-up with warehouse for all customer report of deliveries.
• Dispatch invoices and credit notes to customers and follow up to ensure they are received on time in full.
• Perform the data entry of inventory transactions
• Verify, enter and review system prices accurately with the customer?s purchase orders and sales orders. Attach other relevant documents if required.
• Process customer returns according to established Jotun?s Guideline and Procedure.
• Ensure information on orders is accurate to facilitate invoice processing.
• Resolve invoice inquiries and discrepancies from customer or partners.
• Work closely with Finance Department to resolve disputed credit items.
• Ensure all exception and promotion customer pricing follow Jotun?s guidelines.
• Log customer complaints in the company?s customer complaint database.

Qualifications:

• Bachelors Degree
• English proficiency, Arabic is preferred
• 3 to 5 years of relevant work experience

QUALIFICATIONSEducation:Bachelor (Required)Language:Arabic, EnglishWork Experience:PF Customer ServiceOther qualifications (certificates, skills etc.):PERSONAL QUALITIES AND WHAT WE OFFERCompetencies We Look For:

• Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals
• Builds a useful network of contacts and relationships and utilizes it to achieve objectives
• Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively
• Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results
• Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively
• Acts on own initiative, makes things happen and accepts responsibility for the results.

What We Offer:

• Opportunities for professional and personal development
• An international Corporate culture founded on our four values; Care, Respect, Loyalty and Boldness.
• A friendly and supportive working environment
• A professional working environment that focuses on continuous improvement and innovation.

POSITION INFORMATIONCompany:Jotun U.A.E. Ltd. (L.L.C.)Scope Of Work:LocalContract Type:RegularCLOSING DATE (dd.mm.yyyy)27.09.2022CONTACT RECRUITER:Amrani, Imane, HR Advisor, Imane.Amrani@jotun.com

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