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Guest Relations Supervisor ( Saudi National only ) – (in English)

1.00 to 10.00 Years   Khobar, Saudi Arabia   17 May, 2022
Kempinski Hotel
1 Jobs Openings
Job LocationKhobar, Saudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Kempinski Al Othman HotelThe incumbent in the position is responsible for managing the Guest Relation Section and providing the highest professional services in accordance with Kempinski?s policies, procedures and service standards. They also act as a representative of the hotel management and handle all guest relation matters brought to their attention, to the satisfaction of the guest.Guest Relations SupervisorThe job of Guest Relations Supervisoris executed satisfactorily when:

  • LQA (Leading Quality Assurance) audit results are 85% and above.
  • CSS (Customer Satisfaction Survey) results are rated on an average with ?5? and above.
  • Hotel and Outlets are promoted.
  • Guest complaints are minimized and if occur followed up efficient and are reported to Operations team.
In case of immediate need, the Guest Relations Manager helps with reception duties.

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