Customer Service Associate / English Voice Support

Job Description

Employment: Full Time DESCRIPTIONOur Amazon Contact Centers work towards a single goal: to deliver the best possible support experience to our customers. To do that, our CS Operations teams are empowered and expected to think like owners. We solve problems the first time so that customers have an effortless experience every time. Building on Amazons global mission of being the Earths most customer-centric company, the Customer Service team started operations in August 2005 and has grown steadily in size and scope since then. Our Team members are empowered to think like owners and resolve customer problems via phone, email or live chat. We operate in a fast-paced, dynamic environment and make an impact to millions of customers across the globe. Our relentless focus on process improvements has helped us continuously evolve and expand our focus into new business domains.Limited openings - We will be accepting application till Sunday 7th of Feb.BASIC QUALIFICATIONSKnowledge and Skills Required:Must be fluent in English in written and verbal communication.Must have minimum 6+ months of Contact Center/ BPO experience in English Voice Support.Must be 18 years of age or older.Minimum qualification of high school (Tawjihi) -Passed.Must be flexible with all shifts including night shift.Must be eligible to currently live and work in Jordan.Communication Skills:Ability to communicate correctly and clearly with all customersExcellent documentation skillsGood comprehension skills ability to clearly understand and state the issues customers presentAbility to concentrate follow customers issues without distraction to resolutionGood composition skills ability to compose a grammatically correct, concise, and accurate written responseWork successfully in a team environment as well as independentlyComputer Knowledge/Skills:Ability to use a desktop computer systemDemonstrates an ability to successfully navigate websitesDemonstrates a proficient knowledge of email applicationsDemonstrates an ability to learn in various mediaAbility to successfully adapt to changes in the work environmentCustomer Focus:Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environmentAbility to empathize with and prioritize customer needsDemonstrates interpersonal skills with a diverse customer baseDemonstrates conflict resolution, negotiation, and de-escalation skillsDemonstrates ownership to resolve challenging customer issues, escalating when necessaryAbility to determine customer needs and provide appropriate solutionsMaintain regular and reliable attendance, including the daily schedule as assignedFlexible with the working schedule; may be expected to work weekends, holidays and eventsAbility to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday seasonProblem Solving Skills:Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assignedAbility to approach problems logically and rationallyAction oriented and self-disciplinedOrganized and detail-orientedAbility to quickly and effectively prioritize work time in various departments to meet business needAbility to maintain composure in highly escalated situationsQualified candidates will be comfortable in a multi-tasking, high-energy environment.They will be creative and analytical problem solvers with a passion for excellent customer service REQUIREMENTS: PREFERRED QUALIFICATIONSDemonstrates understanding of the Internet, Amazon website, and competitor websites.Familiarity with Windows XP, Microsoft Outlook, Microsoft Word Internet Explorer.Excellent typing skills

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About Company

Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae.