Establish a register of potential new clients and initiate contact and establish relationships.
Visit potential clients in line with a pre-agreed schedule and sales call targets.
Provide weekly reports on potential sales, market information, clients and leads.
Implement guidelines / instructions from the Head of sales to achieve targets with higher operational efficiency.
Follow-up with selected potential clients identified from the enquiry / order register, initiate contact, assess and confirm their requirements.
Promptly respond to all enquiries / service related complaints.
Provide technical specifications along with supporting documents (Brochures, Manuals, photos etc.) for the requested items.
Close sales with clients, in line with approved margin and pricing policy.
Liaise with the Production & Service Manager to ensure delivery commitments related to materials and services are correct and in line with the requirements of the customers.
Liaise with the Sales Manager to initiate the appropriate sales documentation and update the enquiry / order registers regularly.
Follow up with all clients to ensure client satisfaction on products and service quality and prompt payment of accounts receivables.
Prepare maintenance reports and submit to the clients periodically as required.
Obtain and analyze client feedback and promptly act upon any dissatisfaction to initiate preventive action to resolve the complaint.
