| Job Location | Jeddah , Saudi Arabia |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | Catering, Food Service, & Restaurant |
| Functional Area | Not Mentioned |
Has control over, and responsibility for, delivering operational excellence in terms of product and service quality in line with Haagen-Dazs standards. Responsible for sales and store operating profit. Leads the store team in accordance with the company policies and creates a culture of excellence that satisfies the team and the customers.??People???????Leads team with fairness and honesty in a positive, friendly and ?can do? culture.????????Looks to catch people doing things right rather than doing things wrong.???????Develops subordinates to the maximum of their ability to grow the next generation of leaders.???????Manages the team to give a great customer experience without over or understaffing.???????Manages a safe working environment in terms of the Food safety and Health and Safety laws and policies of the country, company and brand.???????Leads by example.?Customer???????Treats every customer with politeness and courtesy and ensures the team do the same.???????Communicates directly with as many customers as possible in order to build up a relationship that will help turn them into regular customers.???????Rigorously enforces a culture of ?customer first?.???????Deals with customer complaints quickly, and in a manner that is fair to the customer and the company.?Product???????Makes sure that all food in the store is held at the correct temperature and in a sparkling clean environment. Rotates food by FIFO.???????Only serves food that looks and tastes as it should according to Haagen-Dazs standards.???????Maintains sufficient stock levels to manage expected sales with a reasonable buffer stock. i.e. don?t over or under stock food, drink or packaging.?Place???????Maintains a sparkling clean and sanitized store both front of house and back of house and in any staff areas.???????Reports any faults immediately to either a maintenance manager, equipment supplier or mall manager.???????Makes food safety and health and safety the key priority in the store.????????Achieves Gold Standard in ESP audits.?Promotion???????Identifies opportunities to promote the sales for the store and takes appropriate action in line with agreed scope of authority. e.g. free samples???????Advises marketing manager of potential opportunities to grow sale in their store that would need their support.???????Fully supports promotions organized by the marketing manager, including where appropriate, running staff incentive schemes.?Profit???????Trains team on profitable upselling / right selling.???????Manages labor cost to agreed number of minutes of labor per guest served.???????Controls utility costs to agreed budget.
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