Automotive Service Advisor

2.00 to 3.00 Years Jeddah , Saudi Arabia 20 Sep, 2023

Job Location	Jeddah , Saudi Arabia
Education	Bachelor's degree / higher diploma
Salary	Not Mentioned
Industry	Automotive Dealership & Distributor; Industrial Engineering & Automation
Functional Area	Not Mentioned

Summary of Job Functions, Responsibilities & Authorities:

Advising customers and handling complaints.
Issuing clear repair instructions.
Following up on work in progress.
Ensuring customer?s vehicles are received and handled with special care and attention.
Establishing, managing & updating all relevant service reports under WIP ?Work In Progress? such as purchase orders, business partners, parts goods issues, service orders, and job cards.

Task/s

Establishing and maintaining good customer relations.
Schedules service and repair appointments.
Receiving vehicles.
Advising customers (checking and diagnosing vehicles with test equipment, returning valuables left in the car, documenting body/paint damages in the presence of the customer, handling difficult cases he cannot handle to his superior, suggesting to the customer or driver additional repair which is needed in order to increase workshop turnover.
Issuing of detailed receiving forms using standard text and flat rates.
Fixing of deadline for completion of work and method of payment.
Preparing estimates when required.
Advising customers concerning vehicle maintenance, accessories, and technical problems.
Explaining warranty and goodwill policy to customers.
Following up on the progress of repairs in conjunction with the workshop staff involved.
Follow up on parts orders to meet vehicle completion date.
Continuous update of the reports
Continuous update of SAP system
Visiting customers
Establishing professional communication with warehouses regarding parts availability and estimated arrival time (must be in official reports and trackers in the system and worksheets)
Involvement in customer meetings whenever required
Readiness to work overtime whenever required (this will be included in the work contract)
Acting proactively with customers to check their requirements or if any complaints are existed

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