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BSS Support Engineer

1.00 to 10.00 Years   Islamabad, Pakistan   26 May, 2023
Ericsson
1 Jobs Openings
Job LocationIslamabad, Pakistan
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Our Exciting OpportunityWe are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.You will:

  • Handle customer issues (Normal CSR work)
  • Handling Emergency cases and fault Isolation for the customer
  • Handle dedicated support
  • Handle Software Update Management (SUM)
To be successful in the role you must have:
  • Education: Bachelor?s degrees in telecommunication engineering or related university degree.
  • Min years of experience: 2+ Years
  • Domain experience: BSS, Charging System
  • Delivering results & meeting customer expectations
  • Good Troubleshooting & fault Isolation skills
  • Delivering results & meeting customer expectations
  • Presentation & communication skill
Additional Requirements:
  • Very good knowledge in SDP/AIR/NGCRS/NGVS/OCC/CCN
  • Should able do tracing and sophisticated logs analysis for BSS applications, RedHat, Linux System Administration, Virtualization, Scripting or SQL, Oracle and other related platforms.
  • Very good knowledge in RedHat Linux RHEL.
  • Good knowledge in VMware hypervisor, Kubernetes & Docker
  • Past experience with Ericsson will be preferred.
  • Linux (bash scripting, installation & networking)
  • SQL & Oracle DB (is a plus)
What?s in it for you?Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds ? you will be redefining it. You won?t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.What happens once you apply?To prepare yourself for next steps, please explore here:˙https://www.ericsson.com/en/careers/job-opportunities/hiring-processEncouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.Primary country and city: ˙Pakistan (PK) ˙ || ˙Pakistan : Federal : Islamabad ˙Req ID: 724628 ˙

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