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Call Center Agent

1.00 to 10.00 Years   Hawali, Kuwait   17 Oct, 2021
Job LocationHawali, Kuwait
EducationNot Mentioned
SalaryNot Mentioned
IndustryPerfume & Cosmetics
Functional AreaNot Mentioned

Job Description

  • Answer incoming calls and respond to customer?s emails
  • Management and resolve customer complaints
  • Sell products and place customer orders in the computer system
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Upsell products and services
  • Complete call logs and reports
  • Other duties as assigned

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