Resolving product or service problems by clarifying customer complaints, determining the causes of problems, selecting, and explaining the best solutions, expediting corrections or adjustments, and following up to ensure resolutions are found in a timely and accurate manner, via calls, emails, or chat to reach the agreed SLA.
Identifying customer needs and helping our customers in using specific features to increase usage.
Analysing and reporting product malfunctions (e.g., by testing different scenarios or impersonating users to prepare product reports) and ensuring customer satisfaction.
Keeping our database updated with all the client?s updates, technical issues, and any discussions made with the customers for data gathering and analysis.
Sharing feature requests received from our customers and effective workarounds with team members to ensure that our product meets all customer needs sufficiently.
Informing customers of new features and functionalities to ensure a successful customer experience and encouraging growth.
Following up with customers to ensure that their technical issues are resolved.
Qualifications & Work Experience
0 to 1 year of relevant experience in a relevant position
Bachelor?s degree in business or any relevant disciplines
Proficiency in Microsoft program
Proficient in Arabic
Very good command of both written and spoken English
Behavioural Competencies
Customer service oriented
Excellent organizational skills
Very good problem-solving and decision-making skills
Good listener and effective communicator
Ability to multitask and prioritize and manage time effectively
Exceptional verbal and written communication skills
Business writing skills
Excellent interpersonal skills
Very good negotiation, collaboration, and persuasion skills.
