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Desktop Support

2.00 to 4.00 Years   Eastern Province, Saudi Arabia   01 Jul, 2022
Rawabi Holding Company
1 Jobs Openings
Job LocationEastern Province, Saudi Arabia
EducationCertification / diploma
SalaryNot Mentioned
IndustryIT Services
Functional AreaNot Mentioned

Job Description

Job Purpose:The main purpose of the Desktop Support role is to be responsible for installing, maintaining and troubleshooting all computer hardware and software, and other electronic devices within the organization. Working either over the phone, through remote desktop, by e-mail, or face-to-face with employees, he/she will answer the technical questions of all end users, and escalating them to higher-ups if required.Principal Accountabilities:

  • Works with other desktop support technicians to install, configure, and troubleshoot computers and other related peripherals and software as directed by the Professional Services Unit Head.
  • Supports in the rollout of new hardware and software across the organization. ?
  • Performs hardware upgrade, new installation, de-installation, moves, addition and changes.
  • Use diagnostic tools to troubleshoot basic hardware problem(s) and PC network connectivity problems.
  • Prioritizes and ensures all user requests are resolved according to the departmental guidelines, using available tools, and ensures the Help Desktop System data is kept up to date and is accurate. ?
  • Manage replacement parts inventories to meet service level agreements with vendors.
  • Assesses functional needs to determine specifications for future purchases.
  • Interact with numerous computer platforms in a multi-layered client server environment to ensure desktop/laptop computers interconnect seamlessly with diverse systems including file servers, email servers, application servers, and network administrative systems.
  • Write technical documents and procedures when necessary.
  • Update assigned tickets on a daily basis so everyone within the IT team knows of the progress.
  • Performs miscellaneous tasks as assigned by his/her direct manager.
Communications and Working Relationships:
  • Trains and orients end-users on use of hardware and software.
  • Works with IT Security Specialist, Cloud Administrator, and Network Engineers as appropriate to determine and resolve problems received from users.
  • Present a positive face for the IT Department by providing a high level of customer satisfaction.
  • Documents all new issues and resolutions, sharing them with all team members to promote teamwork and increase the number of first call resolutions.
  • Back up other team members to help when they are not available or overwhelmed with workload.

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