Senior Operations Manager

Job Description

Senior Operations Manager | Retail Fashion | UAEOverview of the roleThe Sr. Operations Manager is responsible for overseeing stores by managing sales and operations, controlling expenses and manpower budgets, handling personnel issues, accounting, merchandising, stock level control and loss prevention. Responsible for developing the commercial short, medium and long-term strategies and leading the Fashion division by monitoring brands growth (sales, profitability and other) ensuring proper implementation of the strategy and recommending new tools and means to grow the business while providing the highest level of customer service, He/she contribute to the administrative and technical assessment of the Area Managers and Store Managers.What you will do

• Oversee the sales performance by comparing the actual sales versus the weekly targets, previous years & projections, and take corrective action in coordination with other departments
• Set Sale schedule in coordination with BMs & Planning team and direct the coordination of sales promotion activities and pricing of merchandise.
• Direct the opening of new stores by ensuring the availability of needed resources (staff, merchandise, logistics and other) and manage the closing of existing ones
• Review and monitor stock level reports and coordinate with Brand Manager to take appropriate action in a timely manner
• Participate in the development of the seasonal projection report and monitor competitors new openings and street locations, identify opportunities and inform the Management accordingly
• Audit shops operations and facilities on continuous basis in order to ensure compliance with company standards, policies and procedures in terms of productivity, efficiency, safety, security and other
• Monitor on continuous basis figures related to manpower cost and shop performance, coordinate with the HR to enable operations efficiency at optimum cost
• Handle the manpower planning and staffing of the operations and carry out other functional HR managerial responsibilities such as training, coaching, setting career plans, identifying potential employees and other
• Monitor the scheduling of all types of leaves for managerial and non-managerial staff and approve the leaves of Store Managers.
• Participate in the development of the seasonal projection report and monitor competitors new openings and street locations opportunities (when applicable), and inform the hierarchy accordingly
• Prepare an annual budget and business plan for the stores
• Secure Timely and accurate issuance of yearly financial statements and provide continuous management of the back-office functions including Logistics, Inventory, Store Services, Loss prevention, IT, Administration and Accounting.
• Secure Timely and accurate issuance of yearly financial statements and provide continuous management of the back-office functions including Logistics, Inventory, Store Services, Loss prevention, IT, Administration and Accounting.
• Set a business plan by brand and approve new concepts and the approval of new locations in coordination with the Country Manager/Managing Director and leasing team.
• Coordinate retail operational strategies, challenges and solutions with the operations/commercial team
• Communicate on continuous basis with other departments in order to ensure a smooth strategy execution
• Drive a profitable business growth across all brands to meet short and mid-term corporate objectives in line with commitments to foreign suppliers/Brands
• Implement the brands? expansion plan in coordination with the Country Manager/Managing Director and ensure its timely execution

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