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Senior Development Engineer

1.00 to 10.00 Years   Dubai, United Arab Emirates   17 May, 2022
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Career Area: Marketing / Sales / Product SupportAs a Senior Development Engineer at Caterpillar, you will design, develop, improve, validate, and implement dealer SOS (Scheduled Oil Sampling) Services fluid analysis operational solutions. You will improve current processes, measurement systems and business systems for Caterpillar Dealers across the Asia Pacific region. Job Duties/Responsibilities may include, but are not limited to: * Prepare Dealer Service Operations Processes to optimize product support fulfillment to the benefit of the Dealer and end users (financial, turn around time, quality of work improvement and overall increased satisfaction of end user expectations with Caterpillar product support).* Conduct dealer SOS Services Standardization laboratory and program assessments by extensively analyzing the as is condition and building project and work plans to move dealers to achieve SOS Standardization.* Work independently on projects to ensure successful progress and project completion.* Extended self-supervised and managed trips to Caterpillar Dealer and corporate locations across Asia Pacific to provide expert SOS Service Operations analysis and consultation.* Provide similar support remotely from a home base and / or local Caterpillar office.* Administer and deliver SOS Services Interpretation Training to Dealer and Internal Cat employees.* Deliver SOS Training as a part of the Condition Monitoring Boot Camps* Manage and update SOS Interpretation Training material, help documentation, and case studies.* Estimated travel up to 25%, both domestic and international.QualificationsBasic Requirements:* A college or university degree* 5 years? experience of specific Fluids Analysis Services experience to gain recognition as a Divisional and company expert.* Able to function independently in a dealer setting and an administrative environment.* Proficiency using Microsoft O365 products.* Aptitude for problem solving, attention to detail, and excellent communication skills, both written and oral.* Able to cooperate with others and have good interpersonal skills.Top Candidates will also have:* Active SOS Services Interpretation Certificate (certified within the last 3 years)* Intermediate level of knowledge on the use of the SOS Services software applications* SOS interpretation job experience* ISO 9001 Internal Quality Audit experience* Knowledge of Caterpillar products, services, policies, and procedures* The ability to work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences.* Resolve sensitive issues, mentor and coach, and/or persuade others on new methods or processes.* Good human relations skills are required to develop a collaboration/cooperative work relationship with others inside and outside the business unit. Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting. Please submit your CV in English. Only CVs in English can be considered.Visa / Work Permit sponsorship is not available for this position.Relocation assistance is not available for this position. Any relocation costs incurred would be the responsibility of the selected candidateCaterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit https://www.caterpillar.com/en/careers/why-caterpillar.html Follow us on Twitter, Facebook, , and YouTube.#LICaterpillar is an Equal Opportunity Employer (EEO).Not ready to apply? Submit your information to our Talent Network here .

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