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Sales Officer

1.00 to 10.00 Years   Dubai, United Arab Emirates   21 Oct, 2021
Eclipse
2 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationBachelor's degree / higher diploma
Salary$1,500 - $2,000
IndustrySports & Outdoor Activities
Functional AreaNot Mentioned

Job Description

????????Achieve Sales targeto??Excel in new sales of the TTC, Unlimited Memberships and retreats????????Live the Company DNAo??Provide accurate information on courses, offers, services, packages, schedules and prices at with a commercial mindset????????Deliver Customer Service excellenceo??Manage all enquiries in a commercially savvy and well-rounded manner????????Deliver Operational excellenceImplement and maintain all operational aspects and takes corrective action (if need be)Sign up new members (previously not on SH)?

  • Average Performance
  • 24 members on 5 day pass (6 per week)
  • 24 members on 3 month unlimited membership (6 per week)
  • Required Performance
  • 32 members on 5 day pass (8 per week)
  • 32 members on 3 month unlimited membership (8 per week)
  • Good Performance
  • 36+ members on 5 day pass (9+ per week)
  • 36+ members on 3 month unlimited membership (9+ per week)
Sign up students for each Teachers Training Course (TTC)?
  • Average Performance
  • 3 students at Early Bird Price
  • Required Performance
  • 3 students at Early Bird Price
  • 3 students at Full Price
  • Good Performance
  • 6+ students at Early Bird Price
  • 6+ students at Full Price
  • Informs the teachers of new students, via email, immediately after they signed up
Sell Retreats
  • Average Performance = Sold 80% of capacity
  • Required Performance = Sold 100% of capacity
  • Good Performance = Sold 100%+ of capacity
Sell Ayurveda packages?
  • Average Performance
  • 72 x 60-minute treatments per day (3 per day, 6 days a week)
  • Required Performance
  • 96 x 60-minute treatments per day (4 per day, 6 days a week)
  • Good Performance
  • 96+ x 60-minute treatments per day (4+ per day, 6 days a week)
Lead Management?
  • Capture ?Walk In? leads in Lead Management report on Google Drive within 24 hours
  • Review Marketing Company leads added to Lead Management report for timeliness and accuracy on a daily basis
  • Send all leads added from the day before, a welcome WhatsApp message (or email if no number available) within 24 hours ? answer any questions within 24 hours thereafter
  • Call new leads that have not committed to trying out one class and verbally convince them to try one class
  • Ensure data is 100% complete before monthly upload into Schedule House
Collections
  • Customer payments (online and offline) are in adherence to the prescribed company cancellation and refund policies
Deliver Customer Service excellence
  • Customer Management
o??Ensures all customers attend classes according to their membership/package entitlement
  • Front Desk Management
o??Maintains professional image to make a good first impressiono??Markets and communicates effectively by offering the right solution to the walk-in customerso??Answers telephone calls within two ringso??Answers all emails within 24 hourso??Answers all social media enquiries within 24 hourso??Keeps accurate, timeous notes in the Front Desk book for continuity with rest of the teamo??Keeps front desk area neat ? minimal clutter on the desk surface area, neat drawers, no personal items on displayo??Files paperwork correctly within 24 hours (Physical and Google Drive)o??Keeps reception area?s ambience one of calm and organization by always ensuring mild volume music and incense ? candles at night
  • Policy Adherence
o??Ensures all customers adhere to Eclipse?s policies and procedureso??Uses judgement to balance out customer satisfaction without compromising adherence to the policies, including late show up policy, cancellation policy, refund policy etc.Deliver Operational excellence
  • Facilities Management
o??Ensures smooth operations at any time, including:??Health and safety requirements??Replenishment of consumables
  • Petty Cash
o???Keeps record of all transactions in the Front Desk book (for receipts to be sent within 24 hour by team member)o??Keeps cash and receipts safe

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