Job Location | Dubai, United Arab Emirates |
Education | Bachelor's degree / higher diploma |
Salary | Not Mentioned |
Industry | Internet & E-commerce |
Functional Area | Not Mentioned |
Amazon Payment Services (Payfort International FZ LLC) is an Amazon subsidiary, established in 2013, a regional expert in payment processing technology and solutions across major markets in the GCC and Levant countries. Amazon Payment Services is present in the UAE, Saudi Arabia, Egypt, Lebanon, Jordan, Oman, Kuwait and Qatar, focused to build a robust execution and management process for driving the best payment experience on & off Amazon.We are in search of highly motivated and ready to solve merchant issues Operations Manager to join our Business Operations team. Together we will be solving complex business problems with strategic impact for a wast population of our merchants in all 8 markets. We are obsessed with improving merchant experience (MX) and driving operational excellence (OX) in alignment with Amazons customer obsession philosophy.Operations Managers provide onboarding and post-go live support across all merchants. They also independently work with multiple teams and stakeholders to manage and execute critical, cross-functional projects, delivering high quality results impacting P0 goals of the company. This can be achieved by not only owning small and medium projects and working with key stakeholders but also working hand in hand with merchants and internal customers, incorporating the Voice of Customers and supporting transaction processing capabilities. Their responsibilities include 24 x 7 on-call duty to manage incident/sev1-2 related support by coordinating with different stakeholders to unblock issues.The ideal candidate should have a background in e-commerce and online payments, finance or banking industry. The role will benefit working in a multi-cultural environment and maintain effective relationship with co-workers and other business partners. Working in dynamic environment, your role will be focused on activating new accounts and services, along with managing their performance post activation, supporting the merchants with constant strive to improve Payment Success Ratio. You also need to possess strong relationship-building skills and be able to explore win-win opportunities with partners/merchants.To be successful in this role you must have superior analytical, communication, and presentation skills. Operating in a fast-moving and sometimes ambiguous environment, working autonomously and taking full control & responsibility for achieving business objectives.Key Responsibilities include:
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