Mall Manager

Job Description

ScopeBased in Dubai, reporting to the head of PAM, we are looking to recruit an enthusiastic and hardworking individual to manage the day to day activities of a shopping mall. This exciting and challenging position requires to set the highest standards of mall management ensuring the business is in line with revenue forecasts and budgeted expenditure to deliver on stakeholder expectations. The Mall Manager will interact with accounting, retailer relations, revenue generation and asset management responsibility, preparation of budgets and coordination with the leasing team. The role is suited to a customer-service-oriented and leader spirited individual with the ability to interact with all community stakeholders. The suitable candidate will share responsibility for maintaining the physical integrity of the Mall, creating an environment that enhances guest experience and store sales. Its primary focus is to increase the value of the centre by increasing its Net Operating Income with minimal capital invested.ResponsibilitiesFinancial Performance

• Prepare and control mall annual operating budget which includes projection for capital, man power, operating expenditure and income forecast.
• Monitor and review RO budget to ensure it is actually in line with projection.
• Service Charges: instigate a proper budget and matrix to ensure all operational expenditure is fully recoverable from the tenants.
• Oversee PM and accounts teams to ensure that all rent and other demands are sent out in a timely manner. Ensure monies collection and proactive arrears recovery.
• Present monthly reports on income, expenditure, positioning and competition to the Owner and management in order to compare actual with budget projections.
• Participate in the selection of vendors and contractors, where required.

• Maintain excellent communication with all tenants and be aware of the terms of their leases to encourage their compliance.
• Regular meetings and visits with tenants.
• Attend to tenants and clients needs and provide optimal level of service.
• Monitor tenant merchandising; encroachment into common areas, signage standards; requirement for fit/out refurbishment and action accordingly.
• Have full awareness of the tenant manual and keep tenants aligned with their obligations both in relation to their relevant contract as well as the tenant manual
• Keep tenant manual up to date and make amendments as required and communicate such amendments to necessary parties
• Keep up to date with all changes in RERA rules and regulations and communicate such changes in an accurate and timely manner to the Owner and management

• Monitor facilities management daily operations in all aspects of work ? cleaning, maintenance, landscaping, security, parking, etc.
• Monitor the cleanliness of the tenants? areas in conjunction with the relevant contractor.
• Monitor the maintenance of the property?s common areas in conjunction with the FM and FM company.
• Implement Work Order procedures for all internal and external stakeholders.
• Implement all the necessary documentation required in the fulfilment of activities such as moving in, moving out, renovation in an accurate and timely manner, etc

• Facilitates the management of the marketing program together with the Marketing Specialist.
• Oversee the marketing of the Mall and all associated events, ensure that these are properly marketed and involve retailers so footfall and tenant sales are factored into every event.
• Enhance the guest experience through any means practicable. Handle guest complaints as and when required.

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