To formulate, develop and direct aftersales business strategy and activity to achieve budgeted targets for financial and trading performance whilst continually enhancing the organizational culture, value, and reputation in the market with all employees, customers, principals and regulatory bodies.
To add value and improve the department net contribution, by identifying operational performance outside the norm and creating and implementing effective solutions.
Where necessary changing Business processes and implementing new marketing techniques. To ensure that all Aftersales within the Automotive International Cluster have a team of motivated and performing individuals who follow the procedures and processes of the company to achieve budgeted targets.?
The role holder will drive and optimise Group Aftersales business processes and technologies to ensure the Heads of Aftersales across all markets (OMAN, QATAR, KSA, Egypt, East Africa, Pakistan and Sri Lanka).
The role will implement and drive an AF standardised customer engagement program and ensure each geographic business develops a culture of continuous improvement / Kaizen in Aftersales.
?Key Responsibilities:?Business Objectives:
In collaboration with the local MDs/CEOs and Heads of Afterales to maximise the revenue potential from aftersales operations to meet the revenue and margin performance objectives.
?Planning and Budgeting:
To support, monitor and control the annual departmental budget taking into account the Units in Operation (UIO), Service retention, future unit sales performance, market trend and past performance to ensure net sales and profits are in line with company objectives.
?Business Process & Automation:
Drive business process improvement initiatives by assessing the respective current state (Processes, Gaps and systems) and developing tailored target states based on maturity and business performance
?Inventory Control:?
To maximize the return on inventory by keeping optimum stocks without affecting availability to ensure sales volumes are met and customer satisfaction levels achieved.
?Pricing:?
To implement parts and labour pricing strategy to ensure revenue and profitability is maintained and to ensure customer ownership costs are reasonable and competitive in the market.
?Aftersales Marketing:
To design, plan and implement strategic marketing campaigns including promotions for maximising revenue potential and meeting principal business plan agreements.
?Dealership Standards:
To work with the principles on developing, implementing, and improving on the Standard sales transaction defined by the respective principals in each geography.
