Job Location | Dubai |
Education | Not Mentioned |
Salary | Not Mentioned |
Industry | Retailing |
Functional Area | Not Mentioned |
At MAF Digital, we are obsessed with building intuitive, engaging and truly transformative experiences that create great moments for our customers, every day. As an Experience Strategy Manager, youll play a pivotal role in bringing this vision to life. As a part of the Strategy team, reporting into the Director of Business Growth and Experience Strategy this role works closely and collaboratively with the Product Design teams advising on how to create a highly engaging user experience and works closely with team to put those plans into action. As an evangelist for best practices across different platforms and design areas (research, product design, etc.), this role ensures a high bar for quality and consistency across deliverables between different MAF digital products. As an Experience Strategy Manager, you will be collaborating closely with the team to steer ahead on experience design & research across all digital products in the MAF ecosystem. You will work on multiple projects at the same time. You will play a central role shaping the product experience by discovering and synthesizing user research findings, developing and leading visioning sessions with business stakeholders, and defining customer journeys, service models, and interdependent experience components. Ultimately you are responsible for ensuring that our digital products not only have a consistent experience across MAF group but are also highly engaging and create a truly magical experience for our users, staying true to our Customer Experience Manifesto. Key responsibilities:As an Experience Strategy Manager, you will engage, lead and collaborate in cross-disciplinary teams to conceive and produce best-in-class, consistent user experiences, new products and services. You will wear multiple hats and manage multiple projects at once Engages with Business Stakeholders & Senior Product Owners/Delivery Leads:
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Founded in 1992, Majid Al Futtaim is the leading shopping mall, communities, retail and leisure pioneer across the Middle East, Africa and Asia.
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