| Job Location | Dubai, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Retail & Wholesale |
| Functional Area | Not Mentioned |
Customer Service Specialist (French/English) - Full-time (40 hrs./week)Are you passionate about delivering great customer service?Our business is centered around customer satisfaction and our teams work closely together to achieve this. If youd like to join a team who are focused on building the best place to shop online and if you enjoy helping customers to choose the right product for them and you are passionate about resolving issues as you go, then why not join our team, and come innovate with us!This Customer Service Specialist position offers a true ground floor opportunity for experienced, empathetic, dependable, team-oriented customer service professionals to join our wonderful workplace.Responsibilities: Resolve 10 to 20 customer emails or live chats per hour Investigate and resolve account-specific issues related to deliveries and product queries. Communicate issues to appropriate teams as necessary for quick resolution. Report all product and service-related trends to the Customer Service Team Leader. Reply to pre-order questions and promotions via email, online chat, social or phone. Provide guidance through the online ordering process. Assist with product specifications, personal shopping enquiries, helping the customer to make the most informed and best choice for them. Assist with walk-in customers. Address and resolve post-order questions regarding. Utilize a variety of software programs to resolve customer inquiries. Other general administrative duties as assigned.
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