| Job Location | Dubai,UnitedArabEmirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | CustomerService/Telecalling |
| Functional Area | Not Mentioned |
Customer Service RepresentativeJob Location : UAEKey Responsibilities :?Provide excellent customer service by attending to incoming calls. Emails, Chats within the quality guidelines?Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process?Recommend potential products or services to management by collecting customer information and analyzing customer needs?Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction.?Attend to special tasks assigned by team leader and Managers.?Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates?Ensure self-punctuality, adherence of policies & procedures and discipline to the Centre.Key Experience & Skills :?3+ years of proven experience in retail; eCommerce experience preferred?Bachelor?s degree or equivalent experience?Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills?Excellent communication skill in English & Arabic?Highly effective listening skills.?Consumer-centric mindset to provide premium consumer service experience.?Logical Problem solving, multi-tasking and time management skills.?Independent, Disciplined and Focused personality.?Self- Motivated and flexible to offer support?Ability to cope and manage varying workloads and pressures?Competently can use Information Technology ? Phone, Mobile, MS Office, Internet & Email
Keyskills :
CustomerServiceProductKnowledgeQualityFocusProblemSolvingDocumentationSkillsListeningPhoneSkills
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