Customer Service Representative

Job Description

Employment: Full Time Employment: Full TimeGulf Polymers Distribution Company (GPDC) has an opening for a Customer Service Representative.About Gulf Polymers Distribution Company FZCOGulf Polymers Distribution Company FZCO is a company in Dubai, United Arab Emirates that distributes polyethylene, polypropylene, polystyrene, and 1-Hexene products manufactured by Saudi Polymers Company. Gulf Polymers Distribution Company FZCO is a free zone company incorporated in the Dubai Airport Freezone and jointly owned by National Petrochemicals Company (Petrochem), a joint stock company incorporated in the Kingdom of Saudi Arabia, and Arabian Chevron Phillips Petrochemical Company Limited, a wholly-owned subsidiary of Chevron Phillips Chemical Company LLC.Our ideal candidate will be committed to promoting and ensuring a safe work environment with demonstrated skills in planning, organizing and accomplishing his/her work in a detailed and efficient manner. This candidate should be a self-starter, a team player, adaptable, an excellent communicator with strong interpersonal skills and ability to multi-task in a fast-paced environment.Responsibilities will include but are not limited to the management of a portfolio of specific products and customers from order inquiry and placement to account settlement. Other key responsibilities include:Manage a portfolio of specific products and customers from order inquiry and placement to account settlementAct as a first point of contact for marketing agents on general inquiries related to product, order and shipment schedulingProcess customer orders/ deliveries and coordinate with freight forwarder or shipping scheduler to ensure timely shipment.Coordinate with freight forwarders on container booking information to ensure timely shipment and ensure that shipping documents are accurate and in compliance with letter of credit requirement.Handle and resolve customer complaints and follow up until closure.Assist in the preparation of shipping, sales and distribution metrics and generation of monthly sales and shipment reports.Coordinate and manage International orders with sales and overseas offices/agents in regards to forecast, allocation and product availability.Ensure that delivery documents and customer invoices are accurate, complete, dispatched on time and in compliance with letter of credit requirement.Keep track of all shipments until the products are received by customer and communicate and advise if there will be exceptions and delays to Area Sales Offices.Keep track of every issue and error data (credit and debit notes, error trackers used for process improvements internally and externally with freight forwarders and sales offices)Investigate and resolve supply chain issues and customer complaints, working to develop and implement corrective actions to prevent re-occurrenceRotate On Call schedule with other team members for after-hours and weekend coverageTrouble shoot all FSWH deliveries especially during month end to ensure smooth billing.Follow up on documentation and credit status of quotations with the Area Sales Offices.Conduct cross training for individuals within the team and knowledge transfer to Supply Chain & Transport Bagging Line and other vendors, Freight Forwarder, and with sales offices and actively participate in documenting process guidelines and drafting desk-guides for different changes in the processes and scenarios.Perform other job-related duties as assigned by the Customer Service Supervisor. REQUIREMENTS: Requires 5 years customer service, international logistics/export, and/or freight forwarding experience required.Professional verbal and written communication skills in English.Computer literate with the ability to learn customer service SAP software applications.Experience with SAP SD module is preferred but not required.Ability to multi-task in a fast-paced work environment.Proficient in Microsoft Applications including Excel, Word, and Outlook.Strong organizational skills with excellent attention to detail.Must have ability to work well in a multi-cultural team environment.Key Demographic REQUIREMENTS - applicants must be:Minimum Years of Experience: 5

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About Company

Gulf Polymers Distribution Company FZCO is a company in Dubai, United Arab Emirates that distributes polyethylene, polypropylene, polystyrene, and 1-Hexene products manufactured by Saudi Polymers Company.

Gulf Polymers Distribution Company FZCO is a free zone company incorporated in the Dubai Airport Freezone and jointly owned by National Petrochemical Company (Petrochem), a joint stock company incorporated in the Kingdom of Saudi Arabia, and Arabian Chevron Phillips Petrochemical Company Limited, a wholly-owned subsidiary of Chevron Phillips Chemical Company LLC.