| Job Location | Dubai,United Arab Emirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | CustomerService/Telecalling |
| Functional Area | Not Mentioned |
Customer Service ExecutiveJob Location : UAEKey Responsibilities:?Identifying, analyzing, and initiating the escalation process in an organization based on the escalation criteria specified by the organization?Linking the escalation task with incident problem records, identifying suitable service provider contacts, and finding the appropriate customer management services qualified for the task?Assembling the escalation management team which includes the incident owner, problem owner, and other professionals in the specified area of expertise?Establishing accurate expectations from the escalating procedures, enforcing relief to the customers, and reviewing the situation appraisal formulated by the escalation team for ensuring the consumer satisfaction throughout the escalation process?Coordinating with the customers for developing an escalation management plan as per their requirements, adding additional resources for escalation process if required, and developing a detailed technical plan accordingly?Initiating hierarchical escalation process as per the incident management process, including senior authorities and asking for their support, if the need arises?Updating and maintaining escalation process records at each stage, updating the same in management data, and reviewing and adjusting the escalation process accordingly?Informing the customer about the escalation performance metrics, reviewing the root cause of escalation for improving the escalation procedures, and maintaining compliance with the corporate and regional escalation policiesJob Details :?Problem solving ability?Meeting service level agreements?Exceeding Initial Response (IR)?With proven track record in escalation management with defined operational procedures for increasing the efficiency of task accomplishment?Capable of achieving results?Good Command in English (Written and Oral)?Effective Communication Skills?Fast Learner
Keyskills :
CustomerServiceexperience
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