Manage and administrate the crowd management team and ensure a safe and smooth operation while maintaining a high customer satisfaction level.
Ensure all department staff are adhering to the Crowd Management Plan, guidelines, policies & procedures, and reports.
Supporting the Crowd Management team through development and training.
Preparing staff schedules and weekly reports.
Keeping constant contact with the Crowd Management Services Head and be ready to react immediately in case of emergency and get other parties involved (ex. Safety/Security Manager, Medical representative on site, etc.) when necessary.
Provide direction for all staff in assigned areas by continuously communicating necessary changes in events
Communicate in a timely, clear and concise manner to stakeholders including Staff, Directors, Clients and Leadership.
Solicit and use input and feedback from client, Senior Project Manager to help drive efficiencies and improve quality plans.
Adapt to changing program needs and expectations.
Participate in corporate initiatives and committee work as assigned.
