Job Location | Dubai, United Arab Emirates |
Education | Not Mentioned |
Salary | Not Mentioned |
Industry | Other Business Support Services |
Functional Area | Not Mentioned |
Club Lounge ServerRaffles The Palm Location Dubai, Dubai, United Arab Emirates Category Food & Beverage RAFFLES Posted Date 17/05/2022Job Start Date :15/06/2022 Job Type Permanent Full-Time * Providing personalized assistance to Raffles Club guests included but not limited to: the setting up and breakdown of all food and beverage presentations (breakfast, afternoon tea, bar service and canap‚s). * Controlling inventory needed for Raffles Club pantry * Identifying guest preference acting on them to ensure a service experience is created and communicate to team. * The polishing of silver and glassware. * Effective organization of Raffles Club pantry to ensure efficiency and cleanliness * Create strong relationships with departments that support Raffles Club primarily the culinary department. * Attention to detail in ensuring the lounge is well maintained at all times and that the ambiance changes in the lounge between the food and beverage presentations. * Consistently offer professional, friendly and engaging service * Have full knowledge of beverage lists and promotions as well as of all menu items, garnishes, contents and preparation methods * Follow all safety and sanitation policies when handling food and beverage. * Provide long staying guests / Special attention guests / occasion celebrating guests with greater importance and take good care of them. * Ensures all communication is carried clearly amongst the team * Attends daily briefing and notes all information about the guests and functions in the hotel * Creates an environment which is congenial and ensures all team members are treated equally and with respect. * Fully aware of Raffles standards. * Fully understands the difference of guest levels (VIP) * Fully understands the difference of room categories. * Performs related duties and special projects assigned. * Respects guest privacy and does not discuss any private information with other colleagues. * Takes initiative and provides all guests with pro active and personalized service * Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same * Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures * Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly * Initiate action to correct a hazardous situation and notify supervisors of potential dangers * Log security incidents and accidents in accordance with hotel requirements * Good English language verbal and written communication skills * Good level of engagement with guests * Ability to work cohesively with co-workers and managers as part of a team * Ability to be attentive to guest needs, remaining calm and courteous at all times * Ability to promote positive relations with hotel guests and patrons * Ability to exercise good judgment with difficult guests * Understanding and ability to work in a multi-cultural environmentEXPERIENCE
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