hireejobsgulf

Assistant Operations Manager

2.00 to 3.00 Years   Dubai, United Arab Emirates   18 May, 2023
Job LocationDubai, United Arab Emirates
EducationBachelor's degree / higher diploma
Salary$1,500 - $2,000
IndustryBusiness Process Outsourcing (BPO)
Functional AreaNot Mentioned

Job Description

Responsibilities:

  • Manage day to day contact center & BPO operations.
  • Hiring, training, coaching, and leading teams as they provide support for customers.
  • Plan staffing based on call volume trends. Makes corrections if needed.
  • Transition new projects.
  • Handle multiple projects in fast paced environment.
  • Build review decks & lead meetings with internal or external stakeholders.
  • Build strong relationship with internal & external stakeholders.
  • Ensuring that all client issues are resolved in a timely manner and that clients are satisfied with the service they receive.
  • Build strong team culture. Keep team members motivated.
  • Lead meetings with team members to discuss team performance and work plans for upcoming months.
  • Monitoring employee performance to ensure that they are meeting goals and upholding company standards.
  • Conduct performance reviews for the teams.
  • Taking on other tasks or projects to support employees, other managers, and BPO operations.

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