Responsibility of incumbent is to action 90 days+, CC1 and CC6 accounts to recover debts.
Attempts to contact Cardholders by telephone to collect outstanding receivables and decides on appropriate alternative dunning
Obtains, reviews and evaluates Cardholders payment proposals and negotiates suitable arrangements with a view to minimizing write offs
Identifies and recommends accounts which need to be referred for third party action
Under minimum supervision, handles all aspects of collection accounts, aiming to minimize the Company?s receivables, whilst using a sensitive approach and maintaining good customer relations
Ensures all incoming correspondence is auctioned appropriately within two days of receipt. Try to solve all customer disputes before cycle cutoff, by coordinating with Customer Services department
Evaluate the reinstatement requests
Review accounts with new debits for charge back, inhibit further use of the Card, and recover the new charge
Handles the card accounts (charge/revolve) and comply with the established dunning and follow-up procedures.
Performs as per daily activity targets and work list auctioning goals laid out.
Reviewing the High Level Contacts work list on a daily basis.
Reviewing individual work list on a daily basis.
Le evaluating each account prior to referral and maintaining regular contacts with the collector.
Provide feedback to Supervisor on market trends, local debt collection practices and market information on other card issuers.
