Evaluate & generate documentation of existing Business Processes
Forecast expected results of process changes, analyse implemented changes, and make further adjustments to workflow, schedules or other processes as required.
Plan, organize, and monitor pre-implementation deliverables and process improvement initiatives.
Work with the departments to manage alignment between the company processes and business objectives to optimize business performance.
Coordinate with process owners and IT Department to define technology requirements to support company process strategy and deployment.
Develop and maintain process development and optimization programs.
Maintain and update documentation of process overviews, details and process flows.
Research and resolve issues identified in the processes and systems.
Design and implement new process in order to improve service delivery and client relationship and to ensure cost-effectiveness.
Participate in recruiting, training, leading and managing resources in process improvement areas.
Preparing business documents and presentations and supporting business management activities (e.g. budget management, invoicing).
Maintain process operational conformance to established quality standards, regulatory & contractual requirements.
