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IT Helpdesk analyst

1.00 to 10.00 Years   Doha, Qatar   22 Oct, 2021
Job LocationDoha, Qatar
EducationNot Mentioned
SalaryNot Mentioned
IndustryPublic Administration
Functional AreaNot Mentioned

Job Description

Kind Note : Candidates Available in Qatar only can Apply?& Only Relevant Experience profiles will be consider.?1.??????IT Helpdesk analyst: ?

  • IT helpdesk analysts to give advice via telephone, website or email to computer users who need help solving their technical problems.
  • Providing 1st line technical support to internal user ? taking enquiries by phone, email and ServiceDesk
  • Dealing with problems for hardware, such as servers, computers and printers, and software programs
  • Asking questions about the problem and explaining possible solutions
  • Dealing with common or basic technical issues such as resetting passwords
  • Using automated diagnostic programs to solve network problems
  • Updating knowledge bases with details of common problems
  • Using helpdesk software to log calls with descriptions of issues, progress and solutions
  • Passing calls to a team of 2nd line support analysts if the problem is more complex
  • Arranging for a technician to visit the User if a problem can?t be solved over the phone or by email.
  • Prioritize and schedule problems. Escalate problems to the appropriately experienced technician.
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution

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