IT Helpdesk analyst

1.00 to 10.00 Years Doha, Qatar 22 Oct, 2021

Kind Note : Candidates Available in Qatar only can Apply?& Only Relevant Experience profiles will be consider.?1.??????IT Helpdesk analyst: ?

IT helpdesk analysts to give advice via telephone, website or email to computer users who need help solving their technical problems.
Providing 1st line technical support to internal user ? taking enquiries by phone, email and ServiceDesk
Dealing with problems for hardware, such as servers, computers and printers, and software programs
Asking questions about the problem and explaining possible solutions
Dealing with common or basic technical issues such as resetting passwords
Using automated diagnostic programs to solve network problems
Updating knowledge bases with details of common problems
Using helpdesk software to log calls with descriptions of issues, progress and solutions
Passing calls to a team of 2nd line support analysts if the problem is more complex
Arranging for a technician to visit the User if a problem can?t be solved over the phone or by email.
Prioritize and schedule problems. Escalate problems to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution

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