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GNOC Senior Manager

1.00 to 10.00 Years   Doha, Qatar   05 Feb, 2021
Vodafone Qatar
1 Jobs Openings
Job LocationDoha, Qatar
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryTelecommunications
Functional AreaNot Mentioned

Job Description

GNOC Senior Manager is a Technical expert with demonstrated competence with 4G and 5G wireless Mobile Telephony NOC services, He/she will manage & lead the L2 and shift engineers to ensure?that changes to the network, IT, Security and infrastructure are planned and executed in order to meet the agreed dates for service provision, and project builds are completed ?right first time, on time?. The role will play a vital part in?developing strategies and improving the integration between NOC team and other departments; improving customer service and managing suppliers.Key accountabilities:

  • Take responsibility for the day to day operation of the team, providing overall guidance and supervision.
  • Maintain and monitor required staffing levels and schedule to ensure that the team can meet the demand and respond in a timely manner to network and server anomalies and outages.
  • Maintenance of routine check- ups, obsolescence, contracts, suppliers and service providers.
  • Provisioning and Service Restorations per agreed SLA.
  • Report the utilization of E2E Mobile telephony solution
  • To develop the team and work with other departments in .Vodafone to achieve common business goals.
  • Act as an escalation point for customer problems and questions via telephone, e-mail and face to face To be escalation contact for service issues, out of hours.
  • Ensure that the right environment is in place so that staff are effectively mentored, developed and trained.?
  • Develop and own the processes and procedures used by the team, based on best practice for the industry.
  • Develop documentation related to the departments work processes which is up to date and accurately reflects the day to day running of the team.
  • Organize and priorities workload. Lead internal projects to improve service.
  • Communicate with suppliers and service providers on behalf of the company.

Keyskills :

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