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Vendor Management Department Manager

2.00 to 12.00 Years   Cairo, Egypt   02 Feb, 2021
Job LocationCairo, Egypt
EducationNot Mentioned
SalaryNot Mentioned
IndustryRetail & Wholesale
Functional AreaNot Mentioned

Job Description

Job Purpose:Responsible for delivering a world-class quality of services to B. Tech customers is responsible for the dailyactivities across multiple service functions area and support Contact Center BPO service provider. This rolewill be liaison into the service provider activities and deliverables.in This role will ensure the suppliers arecompliant, meet staffing expectations and achieve desired performance and service outcomes. This role isboth near term tactical (day-to-day) as well as strategic (3-6-month planning). Requires cross-departmentalcollaboration, communication skills, and conducts business reviews with suppliers and internal executivestakeholders.Key Result Areas

  • Quality of service for B.Tech Vendor according to the contractual agreement
  • Introduce the highest level of utilization for the Vendor resources for the benefit of B.Tech
  • Manage the support function teams to audit the vendor performance

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