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VAS Services SDM Tech Lead

1.00 to 10.00 Years   Cairo, Egypt   19 May, 2022
Job LocationCairo, Egypt
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Role PurposeTo define and maintain key metrics and performance indicators related to the quality and performance of VAS services and to ensure smooth transition of new services and solutions from design to operations.Job ResponsibilityKey accountabilities and decision ownership: - Implement service performance KPIs tracking mechanism, enabling the identification of performance deviation and gaps versus targets and define corrective actions plan.- Investigate and owns resolution of chronic service problems with undetermined root causes ensuring best service stability and performance.- Assess change requests for capacity, performance, configuration and tariff impact (from technical & operational perspectives) to ensure minimal negative impact on running services.- Define & manage service improvement plans for KPIs that are at risk of failing their target and interfacing with Planning & Engineering for proactive optimization.- Provide a point of contact and communication to the business in relation to service performance KPIs for running and planned services.Key performance indicators:? VAS services performance KPIs.? Impact of planned changes on running services.? Reduction of repetitive service issues.Role RequirementsCore competencies, knowledge and experience:? 5-8 years of experience in VAS.? Advanced level of experience in Payment services and solutions.? Experience in Development tools/scripting.? Excellent communication & presentation skills.Must have technical / professional qualifications: ? BSc of Engineering in Telecommunications or Computer science.? 5-8 years of experience in VAS services.? Distinct analytical and systematic thinking? Advanced knowledge of telecom network services and telecom protocols SS7,TCP/IP.? Advanced knowledge in IT operating systems (Unix, Linux ? etc.) and system administration.? Good knowledge in DB? Project management proficiency.? Good knowledge of ITIL best practices.

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