Understand the application?s client architecture and relevant mapping details to analyze and troubleshoot issues reported by clients / business consultants
Implement and administer web applications on client sites worldwide
Develop and run database scripts for data migration, data cleansing, and data fixing
Support and maintain web applications
Develop web application reports
Responsible for analyzing and simulating application issues reported by the client
Perform detailed analysis of the application trace log files to identify the possible cause of messages, missing columns and other type of issues
Collect and apply preliminary analysis on the queries hanging / performance delays, verify the database related to tables? indexes and communicate with Product Engineering team to make the needed action
Complex Issues: Evaluate the analysis done by Technical Consultants. Conduct a detailed technical analysis of complex issues reported in applications.
Provide the details of the analysis done to PE towards obtaining a fix
Document details of analysis and provide issue resolution to client wherever applicable
Provide support to Technical Consultants / Analysts whenever needed
Responsible for doing final validation testing of the respective application
Perform upgrade testing
Third party Integration support for client under support
Understand the third party integration setup done
Perform detailed analysis of an issue reported during third party integration interface by executing required selects and analyzing the relevant log files
Build standard queries to check third party integration.
Required Skills & Qualifications:
B.Sc. in Computer Science or equivalent is required. Master degree is a plus
Excellent knowledge of writing SQL, stored procedures, functions, triggers
Proven experience in web reporting tools
Solid knowledge of object oriented concepts
Good knowledge of C#, ASP.NET, Visual Studio .NET
Adequate knowledge of Oracle database administration
Good knowledge of SQL Server is a plus
Minimum 5 years? experience in the above competencies
Excellent communication skills in Arabic and English
Team player, willing to learn, and hard worker
Must possess critical and analytical thinking
Be a good problem detector and solver
Ability to manage efficiently in high stress situations and willing to travel as and when required.
