Microsoft Remote Support Engineer

Job Description

Employment: Full Time IntroductionAt IBM, work is more than a job - its a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things youve never thought possible. Are you ready to lead in this new era of technology and solve some of the worlds most challenging problems If so, lets talk.Your Role and ResponsibilitiesJoin IBM TSS team and help our clients all over the world, we are looking for an enthusiastic & technical savvy person to work with us in solving our clients technical puzzles, if you have strong technical, troubleshooting and communication skills along with experience in the support field then this could be the role for you.We work with a wide variety of customers providing technical support for Microsoft products, you will be involved in supporting our clients IT infrastructure for configuration queries and break/fix scenario.Responsibilities:- Responding to client queries and providing remote technical support in a timely manner- Maintaining highest client satisfaction and relationships even in severe and pressurized situations- Interacting with client and IBM functions consistently until problem solution- Performing problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client business- Employing IBMs standard support delivery methodologies and tools- Logging all related activities for each customer query and handling client data securely** This is shift work position. The resource may work in US Time zone shiftsKey Job Details- Country: EG- State: AL QAHIRAH- City: CAIRO- Category: Product Services- Required Education: Bachelors Degree- Position Type: Professional- Employment Type: Full-Time- Contract Type: Regular- Company: (0040) IBM World Trade Corp - Egypt Branch- Req ID: 322813BR- Location: CAIRO, AL QAHIRAH EG REQUIREMENTS: REQUIREMENTS:- Bachelors degree in Computer Science or equivalent- Language: Must be fluent in English- Strong knowledge of Windows Server, AD, Failover Cluster, Windows Sys-internals tools- Strong communication skills- Strong soft-skills and customer management techniques- Strong troubleshooting skills- 3 - 5 years experience in the support fieldPreferences :- Certified MCSA/MCSE- Strong knowledge in Microsoft Exchange & Sharepoint- Knowledge in VirtualizationRequired Technical and Professional Expertise- Bachelors degree in Computer Science or equivalent- Language: Must be fluent in English- Strong knowledge of Windows Server, AD, Failover Cluster, Windows Sys-internals tools- Strong communication skills- Strong soft-skills and customer management techniques- Strong troubleshooting skills- 3 - 5 years experience in the support fieldPreferred Technical and Professional Expertise- Certified MCSA/MCSE- Strong knowledge in Microsoft Exchange & Sharepoint- Knowledge in VirtualizationAbout Business UnitAt Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. Its a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible" GTS is the place for you!Your Life at IBMWhat matters to you when youre looking for your next career challengeMaybe you want to get involved in work that really changes the world What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion Are you looking for a culture of openness, collaboration and trust - where everyone has a voice What about all of these If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.Being You at IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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About Company

For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the regions technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

Reinvention is a keyword in the companys history and, today, IBM is much more than a hardware, software, services company. IBM is now emerging as a cognitive solutions and cloud platform company.